Peak season breaks the pickup desk.
Every rental company knows the bottleneck: customers lined up, staff rushing through paperwork, upsell opportunities missed because everyone is in a hurry.
Long queues at pickup
Multiple flights land at once. Customers wait 20-40 minutes just to hand over a license and sign a form.
Staff buried in paperwork
Typing driver details, explaining insurance options, processing payments — one customer at a time, while others wait.
Lost upsell revenue
When customers feel rushed, they skip extras and stick with basic protection. You lose revenue on every contract.
Six steps from arrival to car keys.
Customers complete the entire check-in on a kiosk. Each step is designed to be clear, fast, and revenue-safe.
Self check-in login
The customer enters their voucher or booking number and first or last name. The system verifies their identity against the booking record — including third-party reservations from Booking.com, DiscoverCars, and other brokers.
Optional configuration: the kiosk is only available within 2 hours of pickup time, keeping the flow relevant and preventing premature access.
Protection selection
Three clear tiers — Basic, Standard, and Premium — with excess amounts, deposit info, and coverage details displayed side by side. Customers decide at their own pace, without desk pressure.
The system enforces upgrade-only rules: customers can move up but not downgrade below what they already have. Additional protections like Sand and Ash or Roadside Assistance can be added separately. Prices recalculate live with every change.
Extras and equipment
Child seats, WiFi hotspots, GPS units, and other extras with quantity controls. Items already on the booking have minimum quantity enforcement — customers can add more but cannot remove what they already have.
Every change triggers a live recalculation so the sidebar total is always accurate before the customer moves on.
Driver information
Primary renter details — name, date of birth, email, phone, address, and full driver license information with intuitive day/month/year selectors. Up to 3 additional drivers can be added with the same validation.
Age validation ensures the license issue date is consistent with date of birth. All fields are validated before the system allows saving, and a confirmation dialog prevents accidental submission.
Payment
The amount due is calculated live from the booking's current payment state — not a cached number. Prepaid bookings show an authorization-only message. All charges are processed in local currency with multi-language and multi-currency display for reference.
The customer's card can be securely tokenized during checkout, allowing approved follow-up charges later in the rental flow without asking for card details again. We commonly integrate Adyen, but the kiosk can also be connected to other payment providers based on your setup and market requirements.
3D Secure flows, including redirects for banks that require them, are supported as part of the payment integration. Session verification with retry polling ensures payment confirmation is reliable.
Contract and signature
The rental contract is generated server-side with terms and conditions merged into a single PDF. Customers review the terms, check the acceptance box, and sign on a touch-friendly canvas that works on iPad and mobile.
The signed contract is emailed automatically. A success screen shows the vehicle model and registration plate, then auto-redirects with a countdown. If contract generation takes too long, a clear "proceed to the desk" fallback appears after 90 seconds.
What changes for your business.
Measurable impact from day one. These are the outcomes rental operators see after deploying self-service kiosk check-in.
Faster check-in
Customers complete all steps in 3-5 minutes instead of 10-15 minutes at the desk. Peak-hour queues shrink dramatically.
Higher extras conversion
Self-paced browsing with clear pricing leads to more protection upgrades and equipment add-ons than rushed desk pitches.
Staff leverage
Free your team from repetitive data entry. Focus them on exceptions, VIP service, and vehicle handoff instead.
Post-rental charges
Handle damages, fuel, and late returns using the stored card. No chasing customers for payment.
Built for real rental operations.
Every feature is implemented and production-tested. This is what ships on day one.
Secure booking access
Identity verified against booking data. Supports direct bookings and third-party sources.
Insurance upgrade protection
Upgrade-only policy prevents revenue loss. Downgrades blocked at middleware level.
Equipment with quantity rules
Add-only policy with minimum quantity enforcement. Live recalculation on every change.
Driver and license validation
Full renter details plus up to 3 additional drivers. Age, license, and field validation built in.
Real-time payment
Amount due now from live booking state, with secure card tokenization for later charges and support for Adyen or other payment providers.
Digital contract signature
Touch-friendly signature canvas. Terms and contract merged into one PDF. Works on iPad and mobile.
Automatic email delivery
Signed contract PDF emailed to the customer automatically after signature submission.
Desk fallback handling
Clear "proceed to desk" escalation for timeouts, validation issues, or edge cases. Nothing gets stuck.
Multi-language & multi-currency display
Interface in multiple languages. Prices shown in booking currency with estimates in USD, GBP, and local currency for payment.
Fully customizable per brand
Layout, copy, fields, legal text, and flow modules configurable per rental company. Not just logo and colors.
Runs on any tablet. No special hardware.
The kiosk is a web application. Any device with a modern browser and internet connection works — iPad, Android, or a dedicated touch screen.
Floor and Desk Stands
Mount your tablet in a floor-standing or countertop enclosure with anti-theft locking.
Contactless key handoff. Zero desk interaction.
Combine the kiosk with a smart keybox for a fully automated pickup and return experience. Available as a separate add-on phase.
Works with any keybox system via API.
Staff prepares the car and assigns a key slot
The rental team prepares the vehicle in Renteon and assigns the car key to a specific slot in the keybox. The system links the booking to that slot automatically.
Customer completes kiosk check-in
The customer goes through the full self-service flow — protection, extras, driver details, payment, and contract signature.
Customer picks up the key from the keybox
After signing, the assigned slot opens automatically and the customer collects their key.
Customer returns the car and key
On return, the customer selects their booking and drops the key into an assigned slot. The system updates the reservation and notifies staff instantly.
Simple, transparent pricing
Run your kiosk on any tablet or touchscreen — each device counts as one kiosk.
Includes:
Payments & integrations
Reliable hosting & updates
Support within 1 business day
From first call to live kiosk.
We handle everything — from understanding your workflow to launching a fully branded kiosk connected to Renteon.
Discovery call
We meet online, walk through your booking flow, discuss your current setup, and define what you want in your kiosk.
Day 1–2Branding & design
You send us your logo and brand assets. We style the kiosk to match your company identity and get your design approval.
Day 3–5Development & integration
We connect the kiosk to your Renteon account, configure payment processing, and build out any custom flow requirements.
Day 6–14Testing & launch
We run test bookings through the full flow, verify payments, contracts, and emails. Once everything checks out — you're live.
Day 14–21Typical deployment: 2–3 weeks from signed agreement to live kiosk at your location.
Ready to clear your pickup desk?
Book a meeting and we'll show you how the kiosk fits your workflow.